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Questions about invoices or paying for OTOA training or services

Credit Memo Question

When the 2020 OTOA Conference was canceled due to the COVID-19 pandemic, those with PAID invoices were contacted and provided two options - FULL REFUND or CREDIT MEMO.

Credits for the 2020 OTOA Conference were entered into our system and a CREDIT MEMO was generated.

 The CREDIT MEMO was emailed to the individual identified as the person responsible to pay the invoice.

 If you have a CREDIT MEMO or you believe that you are due a credit, register for the conference and select "CREDIT MEMO" during the registration process.

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Cancellation Policy

OTOA Cancellation Policy

OTOA Membership
Refund/Cancellation Policy

The Ohio Tactical Officers Association (OTOA) reserves the right to refuse/cancel a membership in the OTOA.

If the OTOA refuses a new or renewing membership, registrants will be offered a refund.

OTOA Training Event
Refund/Cancellation Policy

Event Cancellation by Sponsor / OTOA

The Ohio Tactical Officers Association (OTOA) reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable.

If the OTOA cancels an event, registrants will be offered a full refund.

Should circumstances arise that result in the postponement of an event, the OTOA has the right to either issue a full refund or transfer registration to the same event at the new, future date.

Registration Cancellation by Participant

A registered participant who notifies the OTOA of his/her inability to attend training 30 days prior to the commencement of training will not be responsible for the payment of training fees and will have any paid fees refunded.

A registered participant who notifies the OTOA of his/her inability to attend training less than 30 days prior to the commencement of training will pay the OTOA a $100 cancelation fee or forfeit $100 of the paid training fee.

A registered participant who fails to appear on the date on which training commences, without notifying the OTOA, a NO SHOW, will be invoiced the full amount and no refund of paid funds will be issued.

The OTOA may waive cancelation fees and NO SHOW fee forfeitures for emergency situations on a case-by-case basis. All notifications of cancellations will be made via e-mail to

These above policies apply to all OTOA Events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.

Registration Cancellation due to COVID-19: Special Circumstances

If the OTOA cancels an event due to a pandemic, the OTOA will waive the aforementioned cancellation policy and provide full refunds to all paid invoices. 
*OTOA membership fees are non-refundable.

OTOA Goods and Products 
Refund/Return Policy

All returns of goods and materials purchased directly from the Ohio Tactical Officers Association require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by the OTOA within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace, substitute or repair, at our sole discretion, any OTOA product that is deemed defective.

Products provided/sold by OTOA partners and affinity programs are subject to the return policy of the partner.

Products that are software or downloadable from any OTOA website or provided media (CD ROM, Memory Drives, etc.) are non-refundable.

Pandemic planning and training

OTOA Pandemic Plan

Policing and police training comes with inherent risks. Mitigation of those risks comes with proper planning and preparedness.

  • Every effort will be taken to ensure that social distance guidelines are followed.
  • Wearing a facial covering of the mouth and nose will be required.
  • Health and safety screening will be conducted before any OTOA training commences.
  • All OTOA training is voluntary and all participants are mandated to provide a signed OTOA release of liability waiver and assumption of risk.

CDC recommends wearing a cloth face covering as a measure to contain the wearer's respiratory droplets and help protect others.

Participants and OTOA staff should not wear a cloth face covering if they have trouble breathing, cannot tolerate wearing it, or can't remove it without help.

Cloth face coverings are not considered personal protective equipment and may not protect the wearers from exposure to the virus that causes COVID-19. However, cloth face coverings may prevent participants and OTOA staff, including those who don't know they have the virus, from spreading it to others.

Common sense prevails - ALWAYS

Before you decided to attend any OTOA training event, please confirm that you have NOT in the 14 days before the training event had close contact with anyone confirmed or suspected of being infected with COVID-19.


You do NOT currently have and have not in the 14 days before the training event experienced any of the symptoms below that are not otherwise explained by a known condition other than COVID-19

Stay home if any of the following apply to you:

  • Elevated temperature or fever of 100.4F or higher
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea OTOA recognizes that the training and preparedness of all first responders are vital to the core mission of our membership - SAVING LIVES.

Safety is our priority for all participants and OTOA staff.

OTOA training will ensure that the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health Covid-19 mandates are followed.

Contacting the OTOA Staff

Does the OTOA have an office staffed with employees to answer all my questions ?

We are sorry to report - NO.

The OTOA is run by volunteers that all work full-time police jobs across the state of Ohio.

Please be patient when sending an email or calling direct to a staff member to obtain information or ask a question.


General Questions about OTOA Membership

Why become an OTOA member ?

There are many great reasons to join the OTOA.

Member discounted training. Non-OTOA members pay additional fees for training and services that the OTOA members do not pay

Eligible to participate in member only programs

Join the other 4,000+ current OTOA members in information sharing and knowing that together, we can make a difference.

OTOA Conference Questions

When does the annual training conference on line registration open?

Most years we open online registrations on or about February 1st.

In 2021, we will be opening up the online registrations around April 12th at 9:00 a.m.

OTOA Conference Training Questions

Yes, we get asked these questions and more every year

Does the conference registration fee cover my hotel room?

NO - The conference registration fee covers the training ONLY 

Annual Conference Hotel

Is the hotel room included in the registration fees ?

NO - Rooming is on your own.

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